FAQs
What is your turnaround time?
After you order, you should receive a proof within 1 business. You will have the opportunity to approve it or to make changes before printing. During my busy seasons, I will post a shop announcement if my turnaround time is significantly longer.
What are your production times?
After your proof is approved, our turnaround times for production are as follows:
Photo Mounting Boards: 2-4 Business Days
Canvases: 3-4 Business Days
3D Standout Mounts: 2-4 Business Days
Framed Prints: 3-4 Business Days
Regular shipping takes 5-7 business days, but I offer 2-day shipping if you need it sooner. Please contact us so we can decide on the best way to get your order to you in time.
Do the prints include frames?
Our print listings do not include frames but we offer a number of framing options as upgrades. All our prints with product upgrades are delivered assembled and ready to hang.
Yes, we can make a customized print for you using your photo and any text you wish to add. You can add a quote from one of our other listings or quote of your choice.
I only have one footprint, can you make me a print with 2 footprints? Yes, we can use the footprint to make the second footprint.
The footprints I have are poor quality, can you make a print from them?Often I can use most footprints. You can send me what you have before you place an order if you want an opinion if they will work.
The ultrasound I have is not very good quality can you use it to make a print?
Often I can use most ultrasounds. I can remove lines or marks. You can send me what you have before you place an order if you want an opinion if your image will work.
I only have a picture of the ultrasound screen when I was getting the ultrasound, can you use it?
Most times I can use a picture of the ultrasound screen if the picture is clear and taken on a good angle. You can send me what you have before you place an order if you want an opinion if your image will work.
I don't accept returns or exchanges on custom orders but please contact me if you have any problems with your order.
Full refunds and cancellations can take place before I've spent design time creating your custom piece, so please contact me as soon as possible if you need to cancel. Do to the custom nature of most of my work, I cannot accept returns on custom orders, which is why I communicate with my customers extensively and send proofs for your approval to make sure you are happy with your purchase before it is shipped. I cannot refund or exchange products if the customer provides me with incorrect information, so please double check all information and look carefully at each proof. If your item is lost in the mail, I will send another one free of charge. If there is proof of delivery but you cannot find your package, I can send a digital file or send you another print free of charge. If, for any reason, you are unhappy with your purchase, please contact me immediately to see how we can work out a solution. Prints that are not personalized may be returned. If there is nothing wrong with the product, return shipping is paid by the customer and refunds are for the cost of the item.