What is your turnaround time?
After you order, you should receive a proof within 3 business days or less. You will have the opportunity to approve it or to make changes before printing. During my busy seasons, I will post a shop announcement if my turnaround time is significantly longer.
What are your production times?
After your proof is approved, our turnaround times for production are as follows:
Photo Mounting Boards: 2-4 Business Days
Canvases: 3-4 Business Days
3D Standout Mounts: 2-4 Business Days
Framed Prints: 3-4 Business Days
Regular shipping takes 5-7 business days, but I offer 2-day and overnight shipping if you need it sooner. Please contact us so we can decide on the best way to get your order to you in time.
I don't accept returns or exchanges on custom orders but please contact me if you have any problems with your order.
Full refunds and cancellations can take place before I've spent design time creating your custom piece, so please contact me as soon as possible if you need to cancel. Do to the custom nature of most of my work, I cannot accept returns on custom orders, which is why I communicate with my customers extensively and send proofs for your approval to make sure you are happy with your purchase before it is shipped. I cannot refund or exchange products if the customer provides me with incorrect information, so please double check all information and look carefully at each proof. If your item is lost in the mail, I will send another one free of charge. If there is proof of delivery but you cannot find your package, I can send a digital file or send you another print free of charge. If, for any reason, you are unhappy with your purchase, please contact me immediately to see how we can work out a solution. Prints that are not personalized may be returned. If there is nothing wrong with the product, return shipping is paid by the customer and refunds are for the cost of the item.